Privacy and Company Policies

PAYMENT POLICY:

INVOICES are sent via email through our Quickbooks online acct. and are due upon receipt.
If you have a payment policy please let us know.

We prefer that you make small payments less than $500 online through our system. For larger payments we will accept a check but if you want to pay by credit card that is ok. We do get charged a fee for credit card processing but it saves us time, money and helps keep your acct. services current if you pay online.

Here is what the Quickbooks email will say:

PLEASE PAY ONLINE SAFELY AND SECURELY
It saves us time, money and we know your acct. is current.

Click the “View Invoice” in the top right of your invoice email to make payment by Check or credit card.

OR you can mail a check to our address: 
P.O. Box 70501, Richmond, VA 23255

New Payment Policy effective 12/15/2016: If payment is not made within 30 days of invoice date there is a late fee of $15 and $15 for each additional 15 days late thereafter.

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WORK APPROVAL POLICY:
When work is completed a representative of SLGD (Samuel Little Graphic Design, Inc.) will contact you, the client, with an email for changes and or approval of the work being performed. The client is required to respond with changes or approval within 7 days. If there is not a reply the work performed is approved and subject to invoicing. SLGD can not be held responsible for any unapproved work performed after the 7th day deadline.

PROOF & PRODUCTION POLICY:
At SLGD we take pride in the precision of our work; however the final examination for accuracy is the client’s responsibility. Please examine all proofs carefully for accuracy, including spelling, punctuation, numbers, graphics, colors, and general layout. Note that colors displayed on your monitor or printer are representative and not meant to be exact matches.

NOTICE:
Please do not change any acct pass codes. Periodically, SLGD logs into your acct. to assure renewals and system maintenance. If you change your pass codes without SLGD’s knowledge there will a charge to regain access to your accounts. And in some case if renewals come due and we’re not able to access the account you can loose your website, domain name, email accounts and or other services connect.

PRIVACY POLICY:
Protecting your private information is our priority. This Statement of Privacy applies to the www.slgd.com and Samuel Little Graphic Design governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Samuel Little Graphic Design include www.slgd.com and SLGD. The SLGD website is a marketing site. By using the SLGD website, you consent to the data practices described in this statement.

Collection of your Personal Information
SLGD may collect personally identifiable information, such as your name. If you purchase SLGD’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. SLGD may also collect anonymous demographic information, which is not unique to you, such as your age, gender, and household income. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by SLGD. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the SLGD website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through SLGD’s public message boards, this information may be collected and used by others.

SLGD encourages you to review the privacy statements of websites you choose to link to from SLGD so that you can understand how those websites collect, use and share your information. SLGD is not responsible for the privacy statements or other content on websites outside of the SLGD website.

Use of your Personal Information
SLGD collects and uses your personal information to operate its website(s) and deliver the services you have requested.

SLGD may also use your personally identifiable information to inform you of other products or services available from SLGD and its affiliates. SLGD may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

SLGD does not sell, rent or lease its customer lists to third parties.

SLGD may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. SLGD may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to SLGD, and they are required to maintain the confidentiality of your information.

SLGD may keep track of the websites and pages our users visit within SLGD, in order to determine what SLGD services are the most popular. This data is used to deliver customized content and advertising within SLGD to customers whose behavior indicates that they are interested in a particular subject area.

SLGD will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on SLGD or the site; (b) protect and defend the rights or property of SLGD; and, (c) act under exigent circumstances to protect the personal safety of users of SLGD, or the public.

Security of your Personal Information
SLGD secures your personal information from unauthorized access, use or disclosure.

Children Under Thirteen
SLGD does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Disconnecting your SLGD Account from Third Party Websites
You will be able to connect your SLGD account to third party accounts. BY CONNECTING YOUR SLGD ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THE THIS FEATURE. You may disconnect your account from a third party account at any time. Users may learn how to disconnect their accounts from third-party websites by visiting their “My Account” page. Users may also contact us via email or telephone.

Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from SLGD by contacting us here:
– Web page: www.slgd.com
– Email: services@slgd.com
– Phone: (804) 601-0545

Changes to this Statement
SLGD will occasionally update this Statement of Privacy to reflect company and customer feedback. SLGD encourages you to periodically review this Statement to be informed of how SLGD is protecting your information.

Contact Information
SLGD welcomes your questions or comments regarding this Statement of Privacy. If you believe that SLGD has not adhered to this Statement, please contact SLGD at:

Samuel Little Graphic Design, Inc.
P.O. Box 70501, Richmond, Virginia 23255

Email Address:
submit@slgd.com

Telephone number:
804-601-0545

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Effective as of June 1, 1995.

Revison: Nov. 13, 2017